Draft for review. Legal review is required before this document is published as the effective refund policy.
1. Payments covered
This policy describes requests about subscription payments made to the operator of Smart QR Codes through Stripe Checkout. Current plans and prices in USD are listed on the Pricing page. A Free plan or an unpaid trial has no paid amount to refund.
The operator is Ozumni LLC.
Payment acceptance is currently disabled. This draft explains the process for when Stripe checkout is enabled; it is not a statement that purchases are currently available.
2. When to contact support
You can contact hi@smartqrcodes.io about a payment problem or request a refund, including where:
- A payment appears to have been taken more than once or you do not recognise a charge.
- The wrong plan or billing period was purchased.
- A payment was confirmed but the paid features were not activated.
- A service problem affected the paid functions you intended to use.
- You wish to stop using the paid service or have another reason you would like reviewed.
These examples are reasons to ask for a review, not a guarantee or an exhaustive list of refund entitlements. The outcome depends on the payment, the circumstances, the terms applicable to the purchase and any mandatory rights.
3. How to submit a request
Email hi@smartqrcodes.io with the subject “Refund request”. Where possible, use your account email address and include:
- Your account email address and the workspace concerned.
- The payment date, amount, currency and payment or invoice reference.
- The plan and billing period you purchased.
- The reason for the request and the outcome you are seeking.
- Relevant evidence of the issue or charge, with unrelated and sensitive information removed.
Do not send a full card number, CVC or CVV, passwords, API keys or session tokens. Support can ask for limited information needed to locate the payment and verify that you are entitled to discuss it.
4. How requests are reviewed
- Support locates the payment and checks its status with the available billing records.
- The request is assessed against the purchase, activation of the plan, relevant service use and the reported problem.
- If information is missing, support asks for the details needed to complete the review.
- The outcome, reasons and any next steps are communicated to the email address used for the request.
Sending a request does not automatically approve a refund, cancel renewal or close the account. Any mandatory right to a refund or other remedy remains applicable.
5. Cancelling renewal
Manage a Stripe subscription through Stripe Customer Portal, opened from the billing section. Follow the cancellation steps and check the confirmed effective date. Contact hi@smartqrcodes.io if the portal is unavailable to you.
Cancellation scheduled for the end of the paid period leaves paid access in place until the confirmed period end, unless Stripe confirms an earlier end. It stops the scheduled renewal but does not automatically refund a previous payment.
Stopping use, deleting browser data or submitting a refund request does not itself cancel a recurring subscription. The Terms of Service explain how plan limits affect access after a subscription ends.
6. How an approved refund is sent
For an approved refund, support confirms the available next steps. Stripe refunds are sent to the original payment method, not redirected to a different card or account at a requester’s instruction. If the original method is closed or a refund fails, contact hi@smartqrcodes.io so the available provider and bank process can be checked.
An approval message is not proof that funds have reached your bank. Keep any refund reference or confirmation supplied for your case, and contact hi@smartqrcodes.io to ask about a refund that has not appeared.
7. Review and bank processing times
This draft does not set a fixed eligibility window, support response deadline or guaranteed date for funds to arrive. Contact support promptly so the payment and circumstances can be checked. This does not shorten a deadline or right provided by applicable rules.
After a refund is initiated, its status and the time for it to appear depend on Stripe, the payment method and the bank. If you need an update, quote the original payment and refund reference when contacting hi@smartqrcodes.io.
8. Partial refunds and remaining access
This draft does not establish automatic daily proration, a refund for every unused period or a standard deduction. If a partial refund is appropriate, support explains the amount and basis for the calculation in the outcome of the review, subject to applicable rights.
The effect on the subscription, renewal and remaining access must be confirmed for the individual case. Do not assume that a refund also cancels renewal or that a cancelled subscription preserves all paid features.
9. Your rights and payment disputes
Nothing in this policy limits a refund, withdrawal right or other remedy that cannot lawfully be excluded. You may ask support to review the outcome or provide further relevant information.
If you believe a payment was unauthorised, you can also contact your payment provider or bank. Contacting support is not a condition for exercising any mandatory right or bank dispute procedure. Tell support if a dispute is already open so the payment can be handled consistently.
10. Updates and contact
Revisions are published on this Refund Policy page, with an updated date. A later revision does not remove mandatory rights or replace the terms applicable to an earlier purchase without a valid basis.
For payment and refund questions, contact the operator of Smart QR Codes at hi@smartqrcodes.io. See the Privacy Policy for how information in your request is handled.