Smart QR Codes support
Describe your question and the answer will come to the e-mail you give us. You can ask about billing, plans, API, mini-sites, domains and analytics.
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Frequently asked questions
The answer may already be below.
01Can I cancel my subscription and get a refund?
Send a request with the payment details. Support will explain the available steps and applicable terms.
02How do I change my plan?
Send a request and name your current and preferred plans. Support will explain the available change process.
03How do I delete my account?
Send a request from the account e-mail. Support will explain how to confirm the request and how it is processed.
04Can I connect my own domain for QR codes?
Custom-domain availability and limits depend on the plan and are listed on the pricing page. A domain is linked in the Domains section and requires DNS setup at your registrar.
05Does a QR code last forever once it is generated?
A static matrix keeps the data inside the image, but whether the site or another address stays reachable is up to its owner. A dynamic QR code goes through a server-side redirect, so it depends on the status of the code, the plan and the availability of the service.